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sfdeveloper9sfdeveloper9 

Workflow not firing on send email

Using the send email option to send emails from activity history related list is creating a record in task. But the workflow on task is not firing for these activities. can any body please advice.

 

THanks in adance.

 

TejTej

did you activated the workflow?
sfdeveloper9sfdeveloper9

:)

workflow is active. It is firing for the log a calls but not for Send Emails.
SabrentSabrent

On what object are you logging the Activity? Check if the email address is valid.
sfdeveloper9sfdeveloper9

I tried on account & opportunity but I think it should not matter as the workflow is supposed to fire on task object. I doubt if workflow rules fire for Send Email functionality. can somebody confirm? Thanks
ChristineCGChristineCG

I'm having the same problem.

 

It worked for me when I manually went in an edited the task with the subject of Email: XXX.  I have the workflow set to run on create.

 

I, too, would like a solution where it fires on create and doesn't need manual editing.
sfdeveloper9sfdeveloper9

As a workaround you can achieve through a trigger but workflow would have been ideal if it works.

I am interested to know whether it is a limitation from Salesforce