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sharris Questions About Customer Portal Case Sharing
We are having an issue where Customer Portal users cannot see all of the cases on the account. I ran some queries and found the unseen cases were created before the Customer Portal user was enabled/created.
Does anyone know if this is normal? When a new Customer Portal user is enabled will no sharing records for previous or existing cases, closed or open, be inserted?
Also, it is unclear in the Salesforce Customer Portal Implementation Guide what the actual sharing rules for the Executive, Manager & User roles are. Can anyone explain this in detail?
Thank you very much.
Can anyone help me with this?
Thank you.