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Abhishek RayAbhishek Ray 

Article and Solution Management.



Let’s say we started using SFDC for our case management. We do have articles and solutions both working here. But for the articles, any article > 30 days is not showing up on the support portal. I don't know how to enable that.


I also wanted your opinion on the pros and cons of using articles vs. solutions and which one is better.



Use solutions .