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I took it last week and passed. I used the Pass4surexams,

Hi @Divya Ranjit

, thanks for your question. All the fields you mentioned are in the record type layout. The issue happen in all the record type which are custom and we created for our use cases. 

There were 2 existing custom record types which have this issue and were created before my time in the company and since everyone was so frustrated from not being able to use them they let go of working with them. 

The third record type is a crucial new record type I created. 

Same here

Hello @Mara Pederson

Meetings synced using Einstein Activity Capture (EAC) cannot be directly used in Salesforce Flows to calculate a meeting count as standard Event or Task records. EAC stores synced meetings as virtual records in AWS, which are reflected in the Activity Timeline but are not native Salesforce Event objects. This means they lack record IDs and cannot be queried or manipulated like regular Salesforce records in Flows or reports. Additionally, EAC data is not accessible for standard reporting or as triggers in automation tools like Flows, limiting their use in custom logic. 

However, you can work around this limitation by leveraging EAC's Activity Metrics feature (available with a paid license). This feature creates roll-up objects in the background, such as [Last Meeting Date], which can be exposed via Formula Fields or used in Flows to track meeting-related data indirectly. To calculate a meeting count, you would need to: 

- Enable Activity Metrics and ensure at least one paid license is active. 

- Use a custom object or field to aggregate meeting counts based on the synced data, updating it via a scheduled Flow or Apex that processes the Activity Timeline data. 

For an accurate solution, consider consulting Salesforce documentation or support to confirm compatibility, as EAC's design prioritizes AI-driven insights over traditional record-based automation. 

@AKASH GUTTE

• Click the Gear Icon, then go to Setup. In the search field, type "Home".
• In the Home menu, uncheck the "Advanced Seller Home" checkbox.

check below steps:

Please find the similar thread:

https://trailhead.salesforce.com/trailblazer-community/feed/0D54V00007ZAOMi

Hi @Owen Mabey,  

Let me know if my previous comment solved your query or you have some more questions. Please mark the previous comment as the best answer. 

Thanks

Hello @Brendan Reilly

The Salesforce Outlook add-in currently does not support logging multiple emails from an Outlook folder to a Salesforce record at once, requiring each email to be logged individually. However, there are alternative approaches to achieve bulk logging without relying on Einstein Activity Capture (EAC): 

Third-Party Tools:

 Consider using AppExchange solutions like Match My Email or Riva. These tools allow bulk email logging from Outlook folders to Salesforce records by syncing emails automatically based on custom rules. Match My Email, for instance, offers the ability to match emails to records and exclude unwanted emails using filters, addressing the user's concern with EAC's lack of exclusion options. 

https://www.salesforceben.com/your-guide-to-automating-email-logging-in-salesforce/

https://silverlinecrm.com/blog/salesforce/demystifying-your-salesforce-outlook-integration-options/

Manual Bulk Upload via Salesforce: 

Export the emails from the Outlook folder as a .csv file (including fields like subject, sender, recipient, date, and content), then use Salesforce's Data Import Wizard or a custom Apex script to associate them with the target record as EmailMessage or Task objects. This requires manual preparation but can handle multiple emails at once. 

Flow Automation:

 Create a custom Salesforce Flow with an invocable Apex action to process emails from an Outlook folder. Users can drag emails into a designated folder, and a script (e.g., using Microsoft Graph API) can trigger the Flow to log them to a Salesforce record. This requires development effort but offers flexibility. 

Since EAC is not an option due to its inability to exclude emails, and the Outlook add-in lacks bulk logging, third-party tools like Match My Email provide the most practical solution for bulk logging with customizable filtering. Consult your Salesforce admin to evaluate and implement the best fit.

If you are looking for a method to recover LDF files, then you can use SQL Transaction Log Recovery. It is an easy and reliable tool for recovering your LDF files and transaction logs. It allows users to select LDF and MDF files for an effortless SQL Log recovery. This tool saves all the table constraints, including primary keys, foreign keys, etc. Moreover, it includes several features like a preview option, maintaining the original folder hierarchy, and a date range filter. It is compatible with all the versions of Windows OS.  

@Ravishankar Ravilla

how will you use Data Cloud to push single records into Sales Cloud? You can activate segment, and enrich exitsting records with a.o. calculated insights. But I don't see it feasible, to use Data Cloud as an integration platform in this case? 

 knows something I don't know?