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chiranth
How to edit the standard picklist value in the record type
Hi all,
I have some 5 record types on the case, Not able to see the stadard picklist field 'Status' on the record types.
Please give some solution, I need to edit the picklist value so that reassign the existing picklist value to the record types.
Hi,
If I'm not wrong, Case Status picklist field is not available for record types because they are used exclusively for sales processes. You might want to come up with a custom picklist and use that to assign values based on record types.
Regards,
Euclid
Understood. So, you've created 5 different Support Processes each corresponding to your 5 record types. Correct me if I'm wrong here.
Support Process is only for the "Status" picklist. The picklist values available in the status of a case record type determine a support process. It is only a business relevant feature as the status field is the most process-specific field on a case. The status field cannot be customized on a record type, it can only be customized in a support process.