Apex Code Development You need to sign in to do that
Don't have an account?
dan.edwards61.ax837 Softphone doesn't automatically pop
I'm working on a softphone where the CTIAdapterLib was ported from C++ to C#. The port worked properly in 2.x and earlier versions, but starting with the 3.x versions, I cannot get the screen to automatically pop. I get the match I expect and it's a single match. I can click the link and go to the record, so I know the ID is good. It just doesn't automatically go to record.
Does anybody know what XML actually initiates the screen pop within the browser? I do know that screenPopCTI2 is not being called on the failed pops, so it would seem this is something within SalesforceCTI that causes it not to initiate that Javascript.
Any info would help.
Thank you.