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elgutier
CTI - Agent Status
Hello all,
I was wondering if anyone could help me on the following:
I have installed a CTI in my Organization and I was requested to update the status of the Call Agent or to add an additional reason when the status = Not ready for calls.
I saw in a Salesforce video that this is possible, but I don´t know how to do it.
http://www.youtube.com/watch?v=36k7iwnYYfM
Could anyone help me please?
Thank you.