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JPsantosJPsantos 

Case Assignment Rules - How to trigger always

Hi.

 

Is it possible to make assignment rules trigger on every insert/update ? I've made that PL checkbox checked by default, but if I edit a field "in place" (i.e. instead of opening the edit for, just d-click the field in the details page) the rule is not fired. 

 

Can I do this without APEX?

 

Thanks for the help.

Jeff MayJeff May

It would take some work, but depending on your Assignment Rules, you could use Workflow Rules and Field Updates.
JPsantosJPsantos

Yes, in the end that's what we did.

 

Now i wonder what's the purpose of the assignment rules if they are not always triggered, and there is no way to make that happen, when we can acomplish the same results with Workflow Rules.