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Marc FriedmanMarc Friedman 

Differentiating the User Creating Cases from Salesforce for Outlook

Hi,

 

We have several Users creating Cases using Salesforce for Outlook. We'd like the Cases hadnled differently depending on who created the Case. However, all Cases are created using the Automated Case User. Other than creating a separate Email2Case address for each User (which is not scalable, since they each already need 10), is there any way to get Salesforce to determine which User created the Case from Salesforce for Outlook?

 

Thanks,

Marc