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Mass Update of Knowledge base article
Hi,
Is it possible to have a bulk update of all the knowledge base articles . I tried to do with Data loader but couldnt update.
The only way is to manually going over each article and update them?? or do we have any other option??
Thanks
Hi,
Please check the following link.
https://success.salesforce.com/answers?id=90630000000gi8jAAA
If this post is helpful please throw Kudos.If this post solves your problem kindly mark it as solution.
Thanks,
Subhani,
Salesforce Certified Developer,
www.mydbsync.com.
There is a tip sheet on how to import the articles
https://ap1.salesforce.com/help/doc/en/salesforce_knowledge_import_cheatsheet.pdf
Apart from this there are knowledge REST API's in sfdc.These API's can be used to do a mass update i feel.