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SalesforceDF2011 Case Workflow
Hi there,
The Do Not Reply emails that are sent to the customers when their Case is added, updated, closed, etc. needs to allow the customer to reply to it and have it come back into SFDC and automatically update the Case with this email (Activity History or Comments) and send an email notification to the Case Owner. Is there a way in which this can be implemented in SFDC.
Thanks!
Setup a Org Wide e-mail address Customer_Support@XXX.com , create your own workflow rules with e-mail alerts. Then you can specify the e-mail alerts to use the Org wide address.
PB