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developer03 EmailAgent Timezone problem
Hi,
Currently the server which houses Email2Case Agent is located in Canberra, Australia. Users from Hong Kong are complaining cases are stamped with Australian time. They say this is likely to impact statistics when they close Cases in Hong Kong time.
I know in .NET Date object gets initialised with UTC time with offset, I am not sure what is done in Java since I am not an expert in that language.
What can I do to ensure Cases get created in UTC/GMT time? Also, when users from Hong Kong close the Case via Salesforce website which timezone will ClosedDate be in?
Thanks for help!
Currently the server which houses Email2Case Agent is located in Canberra, Australia. Users from Hong Kong are complaining cases are stamped with Australian time. They say this is likely to impact statistics when they close Cases in Hong Kong time.
I know in .NET Date object gets initialised with UTC time with offset, I am not sure what is done in Java since I am not an expert in that language.
What can I do to ensure Cases get created in UTC/GMT time? Also, when users from Hong Kong close the Case via Salesforce website which timezone will ClosedDate be in?
Thanks for help!