You need to sign in to do that
Don't have an account?
tzuvy
Meassure Case Life Time
Hi,
We are using SalesForce to provide service and we ate having trouble to report on the time cases have been handled by the different owner. Although all changes in status are recorded in the case's history, this seems not to be enough to report on them.
What we are trying to accomplish is a way to create reports that would provide how long a case has been in each owner, queue or status.
Is there a way to do this?
Thanks
Tzuvy
This is a great App to measure the case time
http://appexchange.salesforce.com/listingDetail?listingId=a0N300000016ccNEAQ