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Bhu
Error : Email2Case set up : notification service userID.
I get the following error when I try to use email2case .
008-06-23 15:01:40,684 1828 [main] INFO com.sforce.SalesforceAgent - com.sforce.mail.EmailService loaded as a timer service.
2008-06-23 15:01:44,137 5281 [Timer-0] INFO com.sforce.mail.GenericClient - processing 3 messages
2008-06-23 15:01:54,153 15297 [Timer-0] ERROR com.sforce.mail.GenericClient - Routing Addresses are not set up correctly to run Email To Case.
2008-06-23 15:01:54,153 15297 [Timer-0] ERROR com.sforce.mail.GenericClient - com.sforce.exception.InvalidConfigurationException: Routing addresses are not setup correctly.
com.sforce.exception.InvalidConfigurationException: Routing addresses are not setup correctly.
at com.sforce.mail.GenericClient.handleMessage(GenericClient.java:638)
at com.sforce.mail.GenericClient.receive(GenericClient.java:409)
at com.sforce.mail.EmailService$EmailWorker.run(EmailService.java:211)
at java.util.TimerThread.mainLoop(Unknown Source)
at java.util.TimerThread.run(Unknown Source)
2008-06-23 15:01:54,153 15297 [Timer-0] ERROR com.sforce.SalesforceAgent - No configuration value has been provided for the notification service userID.
com.sforce.exception.InvalidConfigurationException: No configuration value has been provided for the notification service userID.
at com.sforce.SalesforceAgent.processNotification(SalesforceAgent.java:368)
at com.sforce.SalesforceAgent.processNotification(SalesforceAgent.java:447)
at com.sforce.mail.GenericClient.handleConfigurationException(GenericClient.java:748)
at com.sforce.mail.GenericClient.receive(GenericClient.java:416)
at com.sforce.mail.EmailService$EmailWorker.run(EmailService.java:211)
at java.util.TimerThread.mainLoop(Unknown Source)
at java.util.TimerThread.run(Unknown Source)
2008-06-23 15:02:40,686 61830 [Timer-0] INFO com.sforce.mail.EmailService - Shutting down service...
2008-06-23 15:01:44,137 5281 [Timer-0] INFO com.sforce.mail.GenericClient - processing 3 messages
2008-06-23 15:01:54,153 15297 [Timer-0] ERROR com.sforce.mail.GenericClient - Routing Addresses are not set up correctly to run Email To Case.
2008-06-23 15:01:54,153 15297 [Timer-0] ERROR com.sforce.mail.GenericClient - com.sforce.exception.InvalidConfigurationException: Routing addresses are not setup correctly.
com.sforce.exception.InvalidConfigurationException: Routing addresses are not setup correctly.
at com.sforce.mail.GenericClient.handleMessage(GenericClient.java:638)
at com.sforce.mail.GenericClient.receive(GenericClient.java:409)
at com.sforce.mail.EmailService$EmailWorker.run(EmailService.java:211)
at java.util.TimerThread.mainLoop(Unknown Source)
at java.util.TimerThread.run(Unknown Source)
2008-06-23 15:01:54,153 15297 [Timer-0] ERROR com.sforce.SalesforceAgent - No configuration value has been provided for the notification service userID.
com.sforce.exception.InvalidConfigurationException: No configuration value has been provided for the notification service userID.
at com.sforce.SalesforceAgent.processNotification(SalesforceAgent.java:368)
at com.sforce.SalesforceAgent.processNotification(SalesforceAgent.java:447)
at com.sforce.mail.GenericClient.handleConfigurationException(GenericClient.java:748)
at com.sforce.mail.GenericClient.receive(GenericClient.java:416)
at com.sforce.mail.EmailService$EmailWorker.run(EmailService.java:211)
at java.util.TimerThread.mainLoop(Unknown Source)
at java.util.TimerThread.run(Unknown Source)
2008-06-23 15:02:40,686 61830 [Timer-0] INFO com.sforce.mail.EmailService - Shutting down service...
Any pointers will be very helpful to resolve this issue
<notify>
<notifyEmail>admin@your_company.com, E2CSupport@your_company.com</notifyEmail>
<from>sample_user@your_company.com</from>
<host>smtp.mail.your_company.com</host>
<port>25</port>
<user>sample_user</user>
<password>123456</password>
<service>com.sforce.mail.SMTPNotification</service>
</notify>
Yes , I have done all that correctly
email2case.txt
<configFile>
<server1>
<url>mail.mycompany.net</url>
<protocol>imap</protocol>
<userName>myaccount@your_company.com</userName>
<password>***********</password>
<interval>1</interval>
<inbox>Inbox</inbox>
<readbox>Inbox.Processed</readbox>
<errorbox>Inbox.Error</errorbox>
</server1>
</configFile>
sfdcConfig.txt
<configFile>
<sfdcLogin>
<url>https://www.salesforce.com/services/Soap/u/7.0</url>
<userName>salesforcelogin</userName>
<password>salesforce password</password>
<loginRefresh>30</loginRefresh>
<timeout>5000</timeout>
</sfdcLogin>
<notify>
<notifyEmail>admin@your_company.com, E2CSupport@your_company.com</notifyEmail>
<from>sample_user@your_company.com</from>
<host>smtp.mail.your_company.com</host>
<port>25</port>
<user>sample_user</user>
<password>123456</password>
<service>com.sforce.mail.SMTPNotification</service>
</notify>
<attachments>
<largeAttachmentDirectory> directory </largeAttachmentDirectory>
<largeAttachmentURLPrefix> directory </largeAttachmentURLPrefix>
<largeAttachmentSize>0.5</largeAttachmentSize>
</attachments>
<services>
<com.sforce.mail.EmailService>email2case.txt</com.sforce.mail.EmailService>
</services>
</configFile>
I get this error com.sforce.exception.InvalidConfigurationException: Routing addresses are not setup correctly.
Is there something I am missing here.
TIA
I did , however i got the issue resolved. The created a new routing address to an IMAP server account and it worked. I am not sure how it works now.
Thanks
FYI, I have run into this error twice now:
2009-05-13 18:34:31,315 246730597 [Timer-0] ERROR com.sforce.mail.GenericClient - Routing Addresses are not set up correctly to run Email To Case.
2009-05-13 18:34:31,315 246730597 [Timer-0] ERROR com.sforce.mail.GenericClient - com.sforce.exception.InvalidConfigurationException: Routing addresses are not setup correctly.
com.sforce.exception.InvalidConfigurationException: Routing addresses are not setup correctly.
at com.sforce.mail.GenericClient.handleMessage(GenericClient.java:644)
at com.sforce.mail.GenericClient.receive(GenericClient.java:412)
at com.sforce.mail.EmailService$EmailWorker.run(EmailService.java:211)
at java.util.TimerThread.mainLoop(Unknown Source)
at java.util.TimerThread.run(Unknown Source)
2009-05-13 18:35:28,911 246788193 [Timer-0] INFO com.sforce.mail.EmailService - Shutting down service...
2009-05-13 18:35:28,911 246788193 [Timer-0] INFO com.sforce.mail.EmailService - Service: postinicc.pobox.corp.google.com
User: postinicc
Parent: com.sforce.mail.ImapSSLClient@8ffafa
2009-05-13 18:35:28,911 246788193 [Timer-0] INFO com.sforce.SalesforceAgent - Service postinicc.pobox.corp.google.com:0:postinicc:INBOX successfully de-registered
. . . and have found it was due to the Service Account that is performing all of the Email2Case work did not have access to a new Case Record Type. Grant the service account access to all of the record types and restart the service and it did not have that problem any longer.
Oh, and I found the answer above here:
http://community.salesforce.com/sforce/board/message?board.id=JAVA_development&message.id=5332