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Email-To-Case working in production org only

This is making me nuts.  Is there something unique about enabling web-to-case within production?  There are very few settings it seems.  It works fine in my developer org, it works fine in my sandbox, but for some reason when I follow the exact steps in my production org (namely: enable web-to-case, generate form html, submit case using generated html) no cases are being generated.


Can anyone think what I might be overlooking?  Thanks for any help.


Can you verify you're actually genreating it from your Production instance and not either the DE or Sandbox? I've made simple mistakes like that when logged into multiple orgs...

Nazeer AhamedNazeer Ahamed

Check if any case assignment preventing case visibility what you created from web!!!


You bet - cause might be something like this!!

I am having the same problem.  Works perfectly in Sandbox - not at all in Production.  Did you ever resolve this?