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fgwarb_1fgwarb_1 

Live Agent: Visitor Details available to Agent

I don't want certain details about our customers to be displayed on the Visitor Details page.  Specifically:

  • IP address
  • Location
  • Network
  • Browser
  • Langauge
  • Screen resolution
  • Original Referrer

I've already disabled Field Level Security for the Profile on the Live Chat Transcript object but the data is still being displayed.

 

Has anyone solved this?