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AmbigaRamAmbigaRam 

Workflow on Case Comment

Hi,

 

I created the workflow rule when the new case comment is inserted.

 

The following is the rule criteria.

"Case Comment: PublishedEQUALSTrue"

 

and the workflow action is to send the email notification.

 

But when the new case comment is inserted, It does not send email

 

Can anyone help to solve this problem?

 

Thanks and Regards.,

Ambiga

 

hitesh90hitesh90

Hi Ram,

 

Have Activated You workflow rule?

 

Thank You,
Hitesh Patel
SFDC Certified Developer & Administrator
My Blog:- http://mrjavascript.blogspot.in/
AmbigaRamAmbigaRam

Hi,

 

Yes I have activated my rule, but It dint work.

 

Regards.,

Ambiga
chioikbhchioikbh

try to query the case comment and check whether the 'published' has been set to 'true'.