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Ritika JRitika J 

Email2Case on Demand-stamping custom fields on case

Hi ,

 

I am using email2case on demand, i want to stamp some custom fields on case object by picking the values from the email.

I can give the client an email template that he can use. I just need to pick values of 5-7 fields and stamp it on case object.

Can anbybody help me with this.

 

Thanks

Ritika

b-Forceb-Force

by default,

Salesforce.com will capture some fields from email ,

example :

Subject -----> CaseSubject

EmailBody -->Description

 

and other fields can be mapped like Case Origin.

 

If you want to stamp some specific fields to Case, you need to build trigger on CAse insert.

 

If case is generated from Email-to-case , then extract specific fields data from description , and update other case fields.

 

Thanks,

bForce