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reema_agarwal
workflow to escalate a case
Hello
I am new to workflows. I want to escalate a case if it is not solved within 2 days for this i have written the following rules
AND(
NOW() - CreatedDate >= 2,
NOT( ISPICKVAL( Status ," Closed") ),
ISPICKVAL( Status ," Approved"),
ISPICKVAL( Status ," Rejected")
)
where CreatedDate is the Date/Time opened field. I have activated the workflow still its is not working.Can anyone plz help me.Also if i want to escalate the case within an hr or 10 mins wat should be the Syntax.
Thanks!
Hi,
Have you writtne a time based workflow?
Try writing a time based workflow and it should work!!!
Also is there any specific reason why you are writing a workflow for escalation?
You can try Escalation Rules for case escalation.