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sravusravu 

Mass Email Tool in Service cloud App

Hi,

 

I have given permission to a custom profile to send mass emails to regarding cases. When I logged in as the user of that profile, I was able to see "Mass Email Cases" unser tools on the cases tab. But when I created service cloud console app, & included cases tab when i click on cases tab i don't see tools and reports on that cases tab. Is there a possibility to add tools on that page.

 

Any ideas would be og great help.

 

Thanks in advance.