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Itayb34
New Case to Create Case Comment Trigger
Hello
I've created a trigger to create a case comment whenever a new case is created (either manually or via the Self-Service Portal).
Comment is created from the case description
trigger TaskSubTrigger on Case (after insert) { List<CaseComment> NewComment = new List<CaseComment>(); for(Case ca: Trigger.new){ CaseComment com = new CaseComment(); com.ParentId = ca.id; com.CommentBody= ca.Description; NewComment.add(com) ; } Insert NewComment; }
1. Will it fail on bulk import?
2. When I create case manually with description field empty, a case comment is created empty...any way to avoid this??
Thanks in advance!
Itay
1. No, it will not fail, why did you think that? Am I missing something?
2. You can add "If" statement , it should solve the problem:
Roy Gilad
All Answers
1. No, it will not fail, why did you think that? Am I missing something?
2. You can add "If" statement , it should solve the problem:
Roy Gilad
1. nope... it seems to be bulk proof(you're using that List to make the insert). You can also test a bulk import with a test case method in your test class using a large list of Cases. Use a for loop to create the test records.
2. well that's exactly what your code does, isn't it? I'm refering to the
line. You could add an IF statement to give it a default value based on the ca.Description == null condition...
Thanks,
Adrian
Roy, I've seen too many movies:) in the majority of cases, the cases will be created one by one. For the scenario of bulk import, i'll verify by test class.
regarding 2, this is the exact piece that I forgot, much appreciated!
Thank you so much..I have similar reuirement..auto case comment on new case created with particular account..