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john bondjohn bond 

CTI Toolkit Option for Single sign on



I am using CTI Toolkit to integrate CTI functionality in Salesforce. I want to enable single sign on in my application where agent logs into salesforce and will automatically be logged into his CTI account.

There is an option under “Personal Setup-> Call Center Settings-> My SoftPhone Settings-> Automatically log in to your call center when logging into”


Checking and un-checking the option doesn’t seems to change the behavior of the application. Do I need to do something specific to enable this option?




Who is the CTI service with?