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apex_keen Regd email to salesforce
Hello, I'm trying to use 'Email to Salesforce' functionality but coming across one issue. Regardless, who has sent the mail, it is always assigning activity to 'system administrator', which we don't want.
What I want is,if the sender(from address) is valid user in Salesforce, then the activity should be 'assigned to' that user.
when valid user is not found as sender, only then, it is assigned to 'system administrator'
Please let me know, if this is possible or not.
Thanks !!
It will come in from anyone who is listed as the "Running User" under your support settings.
You can always put in assignment rules.
But otherwise you would have to write a trigger for the e-mail service I beleive.
PB