My name is Eskinder Assefa, with GlobalSS, a company that specializes in On-Demand Applications, Enterprise Data Integration, & Open Source Development & Support.  

 At GlobalSS, we have the capability to offer end-to-end Salesforce.com professional services, including customizing, extending, integrating, and maintaining it for you.

Below are some of the successful implementations we have done. Please contact me for further information.

Regards,

Eskinder Assefa

VP, On-demand Practices

Sunnyvale, CA

GlobalSS.com

Mobile: (510) 206 - 9264

SALESFORCE.COM Implementations

XML Security Provider:  2006

The company makes XML routers, accelerators, and secure gateways.

Our firm was asked to design and implement automated customer support in SALESFORCE.COM

Key areas of implementation were:

1.      Design and implement the customer support workflow

2.      Enable case-to-email support tool so that cases are automatically created within SALESFORCE.COM when a customer sends an issue via email to the customer support group

3.      Enable self-service portal so that customers can log their own cases, track resolutions, and search the knowledge base by category

Data Integration Company: 2003 –2006

The company provides data integration solutions. When it was originally founded in April 2003, Our Firm was invited to discuss the design and implementation of SALESFORCE.COM. In 2004, our Firm implemented the following:

1.      Implemented the sales and marketing organization

2.      Implemented the self-serve portal.

3.      Integrated of MS Outlook with SALESFORCE.COM so that users can continue to use Outlook and have emails copied automatically into SALESFORCE.COM

4.      Implemented Offline SALESFORCE.COM – this enables sales reps on the road who can’t find Internet connection to continue to use SALESFORCE.COM, and later synchronize the updated data with the live SALESFORCE.COM database

5.      Standardized data importation from outside leads vendors, so that all entries into SALESFORCE.COM are guaranteed to be unique and of minimal qualification

Educational Software Company: 2005

Company makes educational software targeting public k-12 school districts.

The company was using a number of databases to track and manage leads. Our Firm was asked to design and implement SALESFORCE.COM for sales and marketing automation.

After that, Our Firm cleaned and imported over 60,000 customer and lead records into SALESFORCE.COM for the client.

Blackberry 3-party Developer: 2003 – 2004

Company is a third party tool vendor for the Blackberry wireless handheld devices.

Our Firm designed and implemented its sales and marketing automation within SALESFORCE.COM, as part of an overall sales and marketing consulting project.

Enterprise Application  Integration Software: 2002 - 2003

The company provides manufacturing companies with a suite of products designed to integrate the results of a number of applications into one coherent view, such as ERP, CAD systems, and the like.

In mid 2002, Our Firm was invited to design their leads generation and qualification processes. At the time, the company was primarily using spreadsheets and DB2 to track leads. Our Firm introduced SALESFORCE.COM, designed and implemented it.