+ Start a Discussion

Adding new fields in CTI

Hi everybody,


I'm not sure if this is the right board to post this doubt regarding CTI, but just in case I'll try it. I'm receiving lots of  user requests for including new fields in the softphone, like picklists used to categorised the phone call without accessing the task after the call is finished. I saw that the field Call Result can be added, but I dind't find anything about adding new ones. Is that possible?