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Outlook 2013 - SFDC synch and features
Hello all,
I was wondering if there are people out there with the same problem we are dealing at this moment.
We are using Outlook 2013 in synchronization with SFDC, only form SFDC to Outlook.
All the mapping is fine and all fields are available except one in Outlook, ManagerName.
After reading some documentation on the subject it looks like is totally normal to map the field on the Contact object, Reports To, with the Outlook field ManagerName.
The problem is that when I tried to map these to fields the problem raise.
When editing Outlook Configuration I can't find the Contact field "Reports To" under the fields available for mapping.
I do see the ManagerName on the Outlook column but if I select that option I still can't see the Reports To field, obviously.
So, does anyone know anything about this or can let me know why I can't see the "Reports To" field. I do have System Admin rights.
Any help will be great.
Regards.
Hi,
Please confirm the version of salesforce for outlook which you are using.
Salesforce for Outlook (version 2.2.1 or later) is supported with Outlook 2013