function readOnly(count){ }
Sign Up ›
Starting November 20, the site will be set to read-only. On December 4, 2023,
forum discussions will move to the Trailblazer Community.
Learn More

Browse by Topic
ShowAll Questionssorted byDate Posted
+ Start a Discussion
praveen venkatapraveen venkata 

How to send SMS using salesforce?

Best Answer chosen by Admin (Salesforce Developers) 
Satish_SFDCSatish_SFDC
Although there is no default functionality in Salesforce to send SMS, there are some apps in the appexchange which can send SMS

Just search for the keyword 'SMS' in the appexchange.

https://appexchange.salesforce.com

If you have a third party SMS subscription, then you would have to write your own code for apex callouts or outbound messaging, but first have a look at the appexchange apps.

Regards,
Satish Kumar
Please mark my answer as a solution if it was helpful so it is available to others as a proper solution.
If you felt I went above and beyond, please give me Kudos by clicking on the star icon.

All Answers

Satish_SFDCSatish_SFDC
Although there is no default functionality in Salesforce to send SMS, there are some apps in the appexchange which can send SMS

Just search for the keyword 'SMS' in the appexchange.

https://appexchange.salesforce.com

If you have a third party SMS subscription, then you would have to write your own code for apex callouts or outbound messaging, but first have a look at the appexchange apps.

Regards,
Satish Kumar
Please mark my answer as a solution if it was helpful so it is available to others as a proper solution.
If you felt I went above and beyond, please give me Kudos by clicking on the star icon.
This was selected as the best answer
Sujit NirkheSujit Nirkhe

use this  :  SMS Magic Interact 

 

https://appexchange.salesforce.com/listingDetail?listingId=a0N300000024XvyEAE
Gold HassanGold Hassan
SMS Magic has come up with some new functionality. We provide SMS on Salesforce Workflows now, its easier for you to automate your SMS conversation based on specific Business cases. For more information visit 

https://appexchange.salesforce.com/listingDetail?listingId=a0N300000024XvyEAE

and 
www.screen-magic.com
Monica KMonica K
you could try Twilio API for this. Twilio offers twilio-salesforce helper library which lets you write Apex code to make HTTP requests to the Twilio API. https://www.twilio.com/docs/salesforce/install
Max ReinblattMax Reinblatt
Take a look at this: https://appexchange.salesforce.com/listingDetail?listingId=a0N3000000DpSyIEAV
They have an Amazing Support and very competitive pricing. Made us live in Few Hours of contacting them and have been accommodating all out Automated Drip SMS needs.
One of the BEST SMS APP on the AppExchange.
 
ValueText SMSValueText SMS
In 3 ways you can send SMS from Salesforce.
In every option you have pros and cons and choose based on your criteria.

1. Salesforce default SMS sending
     A. Cost vise very expensive in case of messaging. 
     B.Some places you have to put your development efforts to make the process automatic.
2. Integrate SMS gateway.
    N number of gateways in a market where you can choose and integrate.

     Pros:
  1. SMS prices are low.
     Cons:
  1. If you want to send SMS to different countries Integration is not a good option because International SMS gateway can not give SMS at local Price.
  2. You have to put your development efforts for dynamic message creation in triggers.     
  3. You have to invest your money and time on every SMS template creation.
  4.  

3. You can find App in AppExchange.
There are a few apps in AppExhnage which are providing complete automation.
  1. No development efforts.
  2. Like Email template you can create SMS template.
  3. You can send SMS with workflow where you need not to write triggers.
If your option is 3 ? You can have a look at our ValueText SMS (https://appexchange.salesforce.com/listingDetail?listingId=a0N3A00000EFoedUAD) App (https://goo.gl/9B6B7d) at AppExchange.
Best price and support guaranteed.
Luke ShepherdLuke Shepherd
Hi Praveen,

You can check Smart SMS APP by Girikon (https://appexchange.salesforce.com/appxListingDetail?listingId=a0N3A00000ErAobUAF) for sending SMS from the Salesforce.

Thanks,
Luke
Pooja Sharma 118Pooja Sharma 118
Try Smart SMS APP service. They have very prompt support service and having all required features. You can get some more information on https://www.girikon.com/apps/salesforce-sms-app/

Thank You!
Abhineet singh 4Abhineet singh 4
We are dedicated to deliver the best experience for our clients, Our app name is 360 SMS App which is capable of sending single, bulk sms(upto 40k in one go). In 360 SMS App you can automate, schedule sms and you can create templates as per your business requirement. 360 SMS App provides the user with a user friendly interface. You can download the app from appexchange by clicking the link mentioned below:
https://appexchange.salesforce.com/appxListingDetail?listingId=a0N3000000DpSyIEAV
Bailey Carlson 10Bailey Carlson 10
We built our own Slack-Salesforce integration called Centro (https://slack.com/apps/ASTC9G23C-centro) for sending SMS and email from within a Slack Channel to a Salesforce Lead. You can use a slack command to show you a list of open leads assigned to you within Slack. After selecting a lead you can create a new Slack channel and send templetized SMS or email to the Salesforce lead, merging in data from Salesforce. In that channel you will be notified when the lead opens, clicks, or replies to your message. You can then update your lead status once you have qualified the lead. We found. that using slack channels helps Sales team collaborate on messaging with their propsects.

This is just the beginning for Centro - we plan to expand our Salesforce functionality in to additional use-cases in the future. Please check out our website to install it for free (https://www.centro.rocks/#sf).
Rudra Singh 23Rudra Singh 23
Is there any update on Salesforce native capability of sending SMS or do we still need to use Apps from Appexchange for sending and receiving SMS in Salesforce?
Sam LinconSam Lincon
Hi, you need to use AppExchange native app for sending and receiving SMS or text messaging. 360SMSAPP is the best salesforce native app that provides all SMS facilities for Salesforce.  
https://appexchange.salesforce.com/appxListingDetail?listingId=a0N3000000DpSyIEAV
For more related to texting channels integration visit: https://360smsapp.com/
Sam LinconSam Lincon
Hi, you need to use AppExchange native app for sending and receiving SMS or text messaging. 360SMSAPP is the best salesforce native app that provides all SMS facilities for Salesforce.  
https://appexchange.salesforce.com/appxListingDetail?listingId=a0N3000000DpSyIEAV
For more related to texting channels integration visit: https://360smsapp.com/ (https://360smsapp.com/)
Allen CorpAllen Corp
You can also use https://powertextor.com/  (https://powertextor.com/) for sending bulk text messages by using power apps
SalesforceSalesforce
Salesforce does not allow sending and receiving text messages in its barebone format. So to enable SMS in Salesforce (https://360smsapp.com/sms/), users can count on API integration or a third-party Salesforce texting app (like 360 SMS). Integrating an app from AppExchange, users can incorporate texting capabilities much faster as it hardly takes 5-10 minutes to integrate an app, and by using the advanced features, users can send bulk messages, text in batches, and converse one-on-one enabling SMS in Salesforce