You need to sign in to do that
Don't have an account?
HarrySie
change default checkbox of send email notification
If I change a case owner and choose user the send email notification checkbox is checked by default, if I change the owner to a queue the checkbox is unchecked by default. Can I change this behaviour?
Best regards
Harald
Basically you get the id of the chekbox first. You then place some javascript code in the homepage layout (may be in the sidebar) by creating a new HTML component. The code can then get the element id and then disable or enable the checkbox.
Further Instruction:
http://salesforce.stackexchange.com/questions/12241/default-the-send-notification-email-checkbox-to-checked
Hope this helps!
Regards,
Satish Kumar
Please mark my answer as a solution if it was helpful so it is available to others as a proper solution.
If you felt I went above and beyond, please give me Kudos by clicking on the star icon.
Hello Satish,
thanks for your reply. That is exactly what I want. The problem that I have is: how to put this HomePageComponent on the Case PageLayout. The users that want that use the Case feed view and I don't know how to integrate that.
Thanks
Harald
This way the Javascript will load in the browser and will execute.
Hope this helps!
Regards,
Satish Kumar
Please mark my answer as a solution if it was helpful so it is available to others as a proper solution.
If you felt I went above and beyond, please give me Kudos by clicking on the star icon.
Hello Satish,
I've added that to the Home Page of these users, but it is still not working. Probably, because the Users are using Service Cloud and don't see the HomePage.
Thanks a lot!
Harald
Follow the given steps to create custom field in object -
-
Select the object in which you want the Send Notification Email checkbox as true.
-
In Custom fields and Relationships, click New for creating new custom field.
-
Select Formula as Data Type
-
Put Owner in Field Label and same in Field Name
-
Select Text as Formula Return Type
-
Put the given text in Formula Editor
HYPERLINK('/'+OwnerId , Owner.FirstName+' '+Owner.LastName ,Owner.FirstName) +' '+ HYPERLINK('/'+Id+'/a?retURL=%2F'+Id+'&sendMail=1','[Change]','Change')Click Next and then Save the field
I thought I would put a update on this thread:
To set the checkbox to always be checked on notifications go to: Setup>Customize> Cases >Page layouts> Then select the page you want to change then go to> Layout properties at the top of the page. Hope this helps. This is now standard fuctionality.
business case. The goal here is automation.
user creates case in salesforce or the salesforce publisher (outlook). Case creation email is sent to customer without the user having to manually check the notification box.
I don’t want to set the notification checkbox to selected by default in the layout properties as this will then send an emai each time the case is updated (currently just keeps sending the case is created email). Including sending the email twice right away because I have assignment rules that occur which update the case on the back end.