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COMSYSCOMSYS 

Business Analyst - Salesforce.com

Description

Title:  Salesforce.com Admin

Location: LA/Irvine - Required to work in LA 3 days a week and Irvine 2 days

Duration:  3 months Contract-to-Hire

This is not a Developer position.

SalesForce Administration, Support and Business Analysis

The Application Support Analyst role is primarily responsible for providing non-programming support of application systems. The application systems are a combination of internally developed systems and purchased packages.

This support is provided in the following ways:

  • Participates in system upgrades 
  • Works closely with the business to design and execute test scripts resulting from system changes 
  • Runs adhoc reports to retrieve system metrics 
  • Gathers, compiles, and formats SLA statistics 
  • Works closely with purchased application system vendor support organizations with regard to issues, enhancements, and upgrades 
  • Acts as liaison between internal Help Desk and vendor Help Desks for purchased systems 
  • Performs analysis to effectively understand and address system issues 
  • Works closely with IT management to identify and prioritize technology issues requiring changes to application systems 
  • Provides expertise in the effective operation of applications 
  • Makes recommendations for technical changes to applications 
  • Provides hands-on training to application users by developing job aids and providing other forms of documentation 
  • Provides direction and support to application developers when application changes require knowledge of or changes to system functionality 
  • Participates in enhancements to internal and purchased applications

The skills that this role requires include excellent analysis skills, excellent communication and collaboration skills, problem solving skills, reporting skills, and document preparation and formatting skills. In addition, some experience in gathering and documenting system requirements and writing specifications is highly desirable.

*This is not a SF.com Developer need.

*This is not a real SF.com Technical position, more Support focused.

Additional Requirements

  1. Must have 3-5 years SF.com experience in a support role. 
  2. Must be able to support Production issues. 
  3. Must have excellent Communications skills and be very professional. 
  4. Must be very customer focused. 
  5. Willing to travel between LA and Irvine offices weekly.

For immediate consideration, please email your MS Word formatted resume to sbirt@comsys.com.


Sharonda Birt
Recruiter
COMSYS