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BK OUTLOOK SYNC ISSUE
Guys,
We have a profile for our users that have them the ability to create new contacts in salesforce. We also have them the ability to outlook sync meetings from Salesforce TO Outlook. But sometimes, they mess with sf outlook sync tool settingsin outlook and accidently create contacts into salesforce This creates data inegrity issues for us. Is there anyway we can stop this from happening from an admitrative perspective? We want them to still be able to create contacts through salesforce contact tab but not be able to create contacts from outlook at all---not even give them the option to do so. If not is there a flag that that we can check in salesforec that says a contact was created from outlook sync that we can delet on daily basis
Thanks,
Brian
Take a look at the Admin guide -
http://na5.salesforce.com/help/doc/en/salesforce_outlook_admin_cheatsheet.pdf
You may have to change the na5 to something else in the link, but I do not think it is protected.
The document describes how you can exert very fine control over the functionality of the Outlook tool and then enforce the control over your users.