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FinnArildFluido Live Agent Peculiarities.
I am sometimes amazed how a seemingly simple thing is some times made unneccessary difficult. Say you want to start a Live Agent session and have an input field to type an email address in right away without bothering the user with a pre-chat form. Should be as simple as the following code, right?:
<html>
<head>
<!-- THIS NEEDS TO BE INCLUDED FOR EVERYTHING TO WORK -->
<script type='text/javascript' src='https://c.la1c1.salesforceliveagent.com/content/g/deployment.js'></script>
<script type='text/javascript'>
liveagent.init('https://d.la1c1.salesforceliveagent.com/chat', '572D0000000011K', '00DD0000000oGsq');
</script>
<!-- END INCLUDE -->
</head>
<body>
<!-- THIS IS JUST THE HEADER OF THE PAGE -->
<h1>Chat med en kundebehandler!</h1>
<!-- HERES THE BUTTON CODE FROM SF. ADD CONTENT WHERE THE COMMENT IS -->
<div id="liveagent_button_online_573D0000000016a" style="display: none;" >
<input type="text" name="email" id="chatter_email" onBlur="emailUpdate()"/><br/>
<a href="javascript://Chat" onclick="liveagent.startChat('573D0000000016a')">Fyll inn din e-post og trykk her for å chatte</a>
</div>
<div id="liveagent_button_offline_573D0000000016a" style="display: none;">Kundebehandler offline</div>
<script type="text/javascript">
if (!window._laq) { window._laq = []; }
window._laq.push(function()
{liveagent.showWhenOnline('573D0000000016a', document.getElementById('liveagent_button_online_573D0000000016a'));
liveagent.showWhenOffline('573D0000000016a', document.getElementById('liveagent_button_offline_573D0000000016a'));
});
function emailUpdate() {
liveagent.addCustomDetail('Contact E-Mail', document.getElementById('chatter_email').value).map('Contact', 'Email', true, true, false);
}
</script>
<!-- END OF BUTTON CODE -->
</body>
</html>But no - you get a javascript exception: "you cannot add a detail after page initialization".
In practice this means that you can add whatever you like before you load the page, but if you want the user to input something - you're ... toast (that was not the word I wanted to use, so I leave that up to your imagination).
Stuff like that irritates me like a red hot poker up the butt.
Thanks for listening :) ...
In my case, i built my page in php:
<html> <head> </head> <body> <script type='text/javascript' src='https://XXXX.salesforceliveagent.com/content/g/js/35.0/deployment.js'></script> </script> <script> <?php foreach($_REQUEST as $key => $value): ?> <?php if ( strpos($key,'field-') !== false ): ?> liveagent.addCustomDetail('<?php print str_replace("field-","",$key); ?>', '<?php print $value; ?>'); <?php endif ?> <?php endforeach;?> liveagent.init('https://d.la7cs.salesforceliveagent.com/chat', '{some number}', '{someothernumber}'); </script> <a href="javascript://Chat" id="liveagent_button_online_XXXX" onclick="liveagent.startChat('XXXXX')" style="display: none;">online</a> <div id="liveagent_button_offline_XXXX" style="display: none;">offline</div> <script type="text/javascript"> if (!window._laq) { window._laq = []; } window._laq.push(function(){liveagent.showWhenOnline('XXXX', document.getElementById('liveagent_button_online_XXX')); liveagent.showWhenOffline('XXXX', document.getElementById('liveagent_button_offline_XXXX')); });</script> </body> </html>This page actually creates the link on every refresh and the parameters just adds the fields.