function readOnly(count){ }
Sign Up ›
Starting November 20, the site will be set to read-only. On December 4, 2023,
forum discussions will move to the Trailblazer Community.
Learn More

Browse by Topic
ShowAll Questionssorted byDate Posted
+ Start a Discussion
chandra225chandra225 

Queue?

Hi All,

 

Can any one explain what is Queue in salesforce

apex_keenapex_keen

You can use salesforce help option to learn basics.

 

https://ap1.salesforce.com/help/doc/user_ed.jsp?section=help&target=queues_overview.htm&loc=help&hash=topic-title

 

Get back, in case of any doubts.
GoldwinGoldwin

Hi,

 

Queue is something about common place where the any member of the queue can accept the cases.

 

for example if you have a requirement like whenever the case is created it should not be assigned to particular Agent. anyone who is free can take the case and work, you can Queue instead of assigning user as owner of the case.

 

In salesforce Queue is available for two objects [Lead & Case]