Location: San Jose or Heathrow

Reports to: Sr. Director of Channel Development

Summary:

The Channel Program Manager is responsible for monitoring, guiding and facilitating all of the activities associated with NSS’ Channel program and its partners.  

Essential Duties and Responsibilities:

·       Participates in and/or supports the development and execution of NSS strategies to meet Channel revenue objectives.

·       Monitors and manages all aspects of the daily Channel program activities, tasks and partner interaction including partner registration, partner communications, lead/opportunity qualification and management, deal registration management, account activity and pipeline management, MDF applications/claims processing and forecasting.

·       Understands the expectations of channel partners and manages the delivery of the committed program components to meet them.

·       Builds collaborative relationships on multiple organizational levels, with managers, partners and peers from diverse backgrounds and across functional lines.

Qualifications/Education: 

·     Deep, proven (2+ years) experience with Salesforce.com’s CRM and PRM applications.

·     Ability to work with all levels of the Sales organization, including senior management.

·     Bachelor’s Degree in business or marketing.

·     Experience meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; talks and acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.

PROBLEM SOLVING AND DECISION MAKING:

·        Analysis-level analytical skills necessary to assess information and apply judgment in decision making.

·        Proven record of applying advanced, management-level judgment to mitigate business impact of technical decisions.

·        Understands span of control to escalate or delegate issues to appropriate levels.

SCHEDULE REQUIREMENTS:

·        Must appreciate the importance of managing in a 24*7 environment.

PHYSICAL REQUIREMENTS:

·        Ability to communicate.

·        Ability to operate computer equipment.

TRAVEL REQUIREMENTS:

·        Regular travel throughout region and less frequently beyond on short notice.

·        Current passport and no history of declined visas, or entry refusal to any country.