function readOnly(count){ }
Starting November 20, the site will be set to read-only. On December 4, 2023,
forum discussions will move to the Trailblazer Community.
+ Start a Discussion
voicesdotcomvoicesdotcom Email-To-Case Implementation


Company Overview is an awarding winning web service that provides an online marketplace where businesses connect with professional voice actors to complete multimedia projects such as radio and television commercials, recordings business telephone systems, and even characters for video games.

To implement the Email-To-Case functionality offered by Salesforce to better manage our support inquiries.

Current Practice
Currently, is taking advantage of Case routing, assignment and workflow rules.  Our primary support email ( support @ ) handles most inquiries.  We've installed the EmailAgent, however we have yet to make this feature work correctly.

To debug ( or do a fresh install ) of the EmailAgent.

To achieve this goal, will work closely with a developer who has:
  • Knowledge of the Email-To-Case and EmailAgent
  • Experience with installing Email-To-Case for other Salesforce implementation
  • Adheres to best practices of Information Architecture such as file naming, field naming, field mapping

  • Fully deploy the Email-To-Case functionality by February 8, 2008
Next Steps

If you are interested in this project, reply to or via Private Message with your proposed quote, and the details of your successful installation.

Thank you kindly,

David Ciccarelli
Chief Executive Officer
519-858-5071 x 111


I represent CRM Advantage. We have seasoned architecs on our team who can help. We typically schedule a 30 minute conference call to determine your needs based on your companies best business practices. Please email me at: You can visit our website as well at:

Thank you for your consideration,