We have some PDFs already and want to use them as a knowledge base article in salesforce.com.
We have one option to upload file (datatype in Article Type object) but this sends a link of file to our customer.
My question is can we send that PDF as knowledge base article as a attachment in email to customer?
Hey Nikhil,
Have to already uploaded these PDFs as Knowledgebase articles in salesforce?
If your agents have these PDFs handy on their desktop - they can simply add these as a attachments in the email being sent to user - only if the attachment is more than 3 MB will it be sent as a HTML link otherwise it will remain in PDF format.
If you have imported these PDFs in Salesforce as Articles - you can follow the steps in the doc to send the article as a PDF:
https://help.salesforce.com/HTViewHelpDoc?id=cases_send_articles.htm&language=en_US
Hope I understood your issue and the info helps!
Let me know if something is not clear..
Effective ways to export articles from Salesforce sandbox
https://www.codekiat.com/2020/04/export-knowledge-articles-salesforce.html
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Naveen K N