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NIKHIL_SFDC How to send a knowledge base article with video to cutomer
Salesforce is allow us to create knowledge base articles with youtube videos.
For ex.
<iframe allowfullscreen="" class="youtube-player" frameborder="0" height="300" src="http://www.youtube.com/embed/XGSy3_Czz8k?wmode=opaque" width="400"></iframe>
But when we include this article in case and want to send this article to our customer then we choose an email template with argument {!Case.Articles_as_PDFs} then customer gets a PDF file attached with email and that PDF don't contains video. How can we send video in body of email automatically.
Hi NIkhil,
Usage of iFrames is not likely recommended, we at Salesforce use the youtube link directly in the articles - See the example below,
http://help.salesforce.com/apex/HTViewSolution?id=000001066&language=en_US
The hyperlink on click here - takes us to this page http://www.salesforce.com/_app/video/misc/help/Need_Help_Logging_In.jsp where video is embedded and played.
See the source code for further information.
Regards,
Ashish
Thanks Ashish for your quick response.
I have issue on while creating knowledge base article in service cloud.
Every article send to customer goes as a PDF file, how can we attach our video into that.
Hi Nikhil,
I understand, most of the KB articles are shared with Customers in a pdf format, I was actually trying to explain, it would be better if we just paste the link in the KB article of the Video. If the user is online - he can click on the Hyperlink that takes him to the Video page or a Video embeded URL.
Regards,
Ashish