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happymanocha
creating a case via REST API
Hello All,
I am planning to integrate Salesforce to an email management system(EMS). I wanted to create the case with in salesforce for any email received into EMS or any outbound email. What would be the recommended approach to do this integration? Is there any REST/SOAP API available to create a case in SalesForce? Is there any other method to do this integration?
There are both REST and SOAP api's available that can create cases. see http://wiki.developerforce.com/index.php/Web_Services_API#Official_Documentation
Struggling to follow the documentation!
I've found this example for creating a 'record' is this what I'd need to do?
https://developer.salesforce.com/docs/atlas.en-us.api_rest.meta/api_rest/dome_sobject_create.htm
If so, Where do I find the correct json format for the case data?
I've also found this on the SOAP api page:
https://developer.salesforce.com/docs/atlas.en-us.api.meta/api/sforce_api_objects_case.htm
Is creating a case only available via SOAP?
It feels like this must be a very common use case, I would have expected to find some example code somewhere, maybe google is just failing me because case is such a common english word.
Here are the docs for actually creating a new Case: https://developer.salesforce.com/docs/api-explorer/sobject/Case
I'm new to Salesforce and REALLY UNHAPPY with the documentation so far. This stuff should be simple for an experienced developer.