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Collision detection issues
My org frequently has many users working on the same cases. So a lot of times one user has a case pulled up in edit mode, while another user pulls up the case and edits and saves it. So when the first user tries to save the case, all changes they have made are lost and they get an error message saying the case was edited by another user during their edit session.
I see many Salesforce Ideas on this same topic, but nothing has been done.
Does anyone know of a way to easily code some sort of alert that will notify the first user that the record has been edited? Or at least a way of keeping the changes the first user made to the recor?
Hi,
You can assign the case to queue/user or use sharing rules to overcome this problem, then the clash will not come again.