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owner for a case is not assigning properly



I am facing one issue that when we change the user action from a to b prev-performer needs to assign to the owner.


But in my scenario if i process 100 cases  for 2 cases owner is not assigning properly.


is this is happening because of users mappings?


if any idea please provide....

are these 2 cases assigned to a queue. Please mention your error message

yes they are assigning to a queue properly in most of the scenarios. It is failing at once or twice for 100 cases.