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sravan36sravan36 

How to track workflow email actions in Case Activities.

Hi All

We have a requirement like sending email notification to the case contact while creating case in salesforce. For this we have created a workflow email alert on case creation. Its working fine but we need to track email details in salesforce under cases. Is it possible to track email details?

Thanks in Advance!!!
Sravan

Vinita_SFDCVinita_SFDC

Hello Sravan,

 

When emails are sent on case creation as notification, they are not included in Activities as it is not part of any activity on the case.

 

As of now there is functionality of tracking these emails under activities. If you wish to have such functionality in near future then please post this on ideaexchange portal with business case.

 

Link: https://success.salesforce.com/ideaSearch
DevADSDevADS
Hello Sravan,

You can write trigger for this first send the mail, check the saveresult & then log activity on Before Insert of Case. 

Happy Coding!!