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sfdc_ devbox_2011sfdc_ devbox_2011 

First Name and Last Name in email notification

There is requirement to send Case update notificaion to owner of the case and also to some subscribers.

These subscribers are present in Text area field.

 

Requirement :-

we need to send email template which will take first name and last name. 

 

------------------------------------------------------------------------

Dear [first name] [last name],

The following  case  has been updated:
   Case Number: [case number]

------------------------------------------------------------------------

 

In standard email template Is there any way to get [first name] and [last name] for subscribers ?

i know code can send it but i dont want to go by that way.

Please suggest ASAP.

 

 

 

 

 

TheDoctorTheDoctor

Owner is easy enough ( {!Case.OwnerFullName} ), but for the subscribers I can't think of any way you're going to be able to do this without APEX code. Another consideration is, if these subscribers are being stored in a single Text Area field, where are you getting their email addresses from to send them the email in the first place?
Satish_SFDCSatish_SFDC
Although it might not be possible with the standard functionality, you can use Apex Triggers for this.

Regards,
Satish Kumar