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pravkumapravkuma 

SF Sales force adapter

Hello All,

 

I am new bee to SF. I am trying to make the CTI connecter work. I am using the out of box SF adapter toolkit 3.0 and our call center is Cisco UCCE. (I am not using the TAPI integration)Using the new connecter I was able to login to the softphone and am able to receive/make calls. How ever the click to call button icon says disabled when I mouse over it. Do I have to do any settings for the link to enable ? Is the click to call supposed to work out of box with "Non TAPI" integrations ?

 

Thanks much in advance.

 

Regards,

Praveen