Position Description

This individual will be the focal point for our project management and user requirements for our Saas business systems . We use a custom application, Salesforce, Marketo, Quickbooks and Openair. We need an experienced analyst to manage the functionality and integration of all these systems.

Responsibilities:

• Responsible for utilizing the business knowledge to report and perform analytics on user data.
• Act as an interface between business teams and internal and external technical teams
• Maintain awareness of new product releases and upgrades to maximize Benefits from the systems we use
• Analyze current business processes, manage the improvements process and participate in design and programming of new functionality for salesforce.
• Configure and create new functions in salesforce.com to meet new business needs.
• Integrate Salesforce.com with other applications
• Facilitate discussions with user groups on how system solutions can help enable new business initiatives
• Help with the creation of ad hoc reports from various backend databases and derive insight from the data.

Key Attributes, Skills and Competencies:

Note: you will be more seriously considered if you have extensive experience with one or more of the following applications: Salesforce, Marketo, OpenAire, QuickBooks

• Bachelor’s degree in Information Systems, Computer Science or Operations Engineering 
• 5+ years of work experience in a Systems Analyst position 
• Outstanding customer service skills 
• Proven multitasking capabilities 
• Strong consulting, analytical, decision making and problem solving skills 
• Proven flexibility and creativity in developing solutions 
• Exceptional writing, communication, documentation and organizational skills 
• Ability to perform objective analysis and re-engineering of business processes 
• You must have Salesforce.com certification
• High proficiency in Microsoft Excel is required 
  Proven data analytics, report writing skills required 
  Strong SQL knowledge required

This is a contract position.  Bersin & Associates is headquartered in Oakland, California. 

The position will start with several hours of work per week and could gradually grow into more time.