As part of the sales and marketing team, this position is responsible for teaming with cross-functional business units (including customer service, sales and marketing, implementation, and development) to understand their needs and implement Salesforce.com functionality. This role is technical and functional including some customization of Salesforce, managing data loads, reviewing data quality, and providing support on new features and functionality. A task oriented Business Analyst with Salesforce.com administration experience would be ideal. The candidate will need excellent communication and time management skills and the ability to learn new concepts and implement them quickly.

Skills

• Manage and administer Salesforce.com for 20 + users.
• Train new end users on the salesforce.com application
• Maintain system metrics to track trends in usage and data integrity
• Identify Salesforce.com usage problems and craft technical / communication plans to remedy
• Conduct effective internal Stakeholder meetings; publish minutes, and track issues and actions to resolution
• Seek out ways Mamapedia can utilize SF.com to improve processes and productivity, and make recommendations
• Administrative proficiency in:
   o user management
   o configuration
   o customization
   o external and third-party tools e.g., Salesforce Excel Connector, SFDC Data Loader
   o report and dashboard development
   o data management including scrubbing and input
   o custom objects
• Customize Salesforce.com fields, page layouts, record types, reports and dashboards
• Audit and maintain user access, roles, security, profiles, workflow rules, etc.
• Manage mass imports and exports of data

Experience Required:
• Salesforce.com Certified Administrator (or Developer)
• 2-3 years of hands-on experience administering and developing SFDC
• In-depth understanding of the capabilities and constraints of the SFDC CRM application coupled with good understanding of the business processes (Sales, Marketing, Customer Support, Quote Management, etc.)
• Strong business analysis and functional experience, including requirements gathering, creating/deploying solutions to end users.
• Experience defining business solutions leveraging Salesforce.com
• Familiarity with the Developer toolkits