Collabrax is a Northern Virginia based cloud computing solution provider that is looking for an enthusiastic independent contractor (1099) who enjoys implementing cloud based solutions. We seek confident professionals who can focus on customer success and team players who are strong problems solvers. This opportunity will be on a project-by-project basis.

WHAT IS THE POSITION?

• Work directly with our customers to help them utilize Salesforce.com and related solutions to streamline and automate their business processes.
• Be involved throughout projects from initial requirement gathering through application configuration, testing and deployment.
• Work with the extended team including developers, architects, and account executives to ensure our customer success.

PRIMARY DUTIES:

• Manage complex projects/programs from design and development to production within sales and customer support CRM systems.
• Build and maintain effective customer relationships with business area stakeholders to understand current and future business requirements for information technology services and systems.
• Use best practices and functional expertise in Salesforce.com to drive change through adoption of technology and business process redesign.
• Apply functional knowledge of CRM systems to customer needs and requirements.
• Document business needs, identify gaps between business needs and standard application functionality, suggest, design and document solutions that fill the gaps, and provide detailed business requirements specifications.
• Perform application configuration, testing and evaluation to ensure quality and consistency.
• Prepare and perform data conversion requirements.
• Develop, document, and execute test plans to assess the integrity and accuracy of business processes, module functionality setup and modification, enhancement, customization, and patches.
• Deliver end user training.
• Develop and maintain business process documentation and consider compliance in all business process analysis and redesign activities.
• Support, analyze, and resolve critical production application issues as required.

WHO ARE WE LOOKING FOR?

The ideal candidate will have the following qualifications:

General

• Self-motivated and driven to exceed customer and project goals, while contributing to a successful team.
• A critical thinker with strong analytical skills.
• Excellent written and verbal communication skills.
• Excellent customer service skills.
• Excellent project management skills with software deployments.
• Ability to convey technical information to non-technical customers.
• Prior consulting experience preferred but not required.

Technical

• Prefer 1+ year experience with CRM system implementation, ideally using Salesforce.com.
• Minimum 2 years experience creating and managing projects in relational databases.
• Minimum 2 years experience with Salesforce.com as a user.
• Demonstrated ability to generate and maintain clear technical and training documentation.
• Salesforce.com or other technical certification a plus.

If interested in this position, please send a cover letter and resume to careers@collabrax.com or visit our careers page.