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AppletreeEEAppletreeEE 

Salesforce Consultant - Now Hiring

Why join the Appletree Family? 

Because Appletree Answering Service is a company that believes in living our Core Values in everything that we do.

Appletree was founded with the belief that exceptional quality drives everything and that we should always make our employees our #1 priority.  We offer our employees an extensive, industry-leading benefits package, including unique programs aimed at helping improve the lives of our employees and their families. Our employees are vital to the development of the company, and we are always looking to develop different and innovative concepts to drive employee morale.  A proud example is Appletree’s Dream On Program, which grants dreams of all shapes and sizes for our employees.

To find out what you need to know about working at our company, visit our website at: www.appletreeanswers.com/About/culture/core-values.htm

 

 

Division/Department: Corporate Project Group

Location:  Open

Job title:  Salesforce Consultant

 

Reports to: 

Title:   Director of Corporate Projects

 

 

Type: Full Time

Hours: Day Hours

 

 

Shift Requirements:

Flexibility for installs outside of normal business hours

 

Education Requirements:

Bachelors Degree or 3+ years administering salesforce

 

Position Description:

  • Administer Customer’s salesforce instance including system configuration, user support, data integrity, and on-going maintenance.
  • Manage Salesforce security including roles, profiles, sharing rules, workflows, and groups.
  • Provide best practices and recommendations for integration, application development, and deployment.
  • Work with teams to develop training materials and administer training to users.
  • Gather business requirements for new implementations and projects.
  • Implement new enhancements such as creating custom objects, workflows, validation rules, etc
  • Maintain, develop and deploy reports and dashboards
  • Ensure latest capabilities of the platform are utilized and develop strategies to take advantage of the latest features.

 

 

Work/Promotion experience requirements:

  • Represents and makes decisions based on Appletree’s core values
  • Bachelors Degree or 3+ years experience with salesforce.com
  • Experience configuring and developing Salesforce.com applications.  This includes work flows, security access, creating custom objects, page layouts, fields, data validation and utilities, and creating custom reports and dashboards.
  • Experience with data migration, cleansing, and clean up
  • Demonstrated ability to translate Customer requirements into specifications
  • Strong problem solving and conflict resolution skills
  • Excellent presentation and written communication skills
  • Ability to interact will all level of internal and external customers
  • Proven ability to effectively manage time

Preferred:

    • Any of the following certifications:
  • Salesforce Certified Advanced Admin
  • Salesforce Certified Sales Cloud Consultant
  • Salesforce Certified Service Cloud Consultant
  • Previous consulting experience
  • Experience using DemandTools
  • Experience setting up integration between Salesforce and other external systems

 

 Interested?  To apply for this position, please look at our core values listed on the website. (link above). Pick one and give us, in writing, an example of how you use it in your life, either professionally or personally. Email that example, plus your resume and salary requirements to talent@appletreeanswers.com

Appletree Answering Service is a nationally-recognized leader in the call center and live telephone answering service industries. Appletree is a three-time Inc Magazine Inc 500 winner and a six-time Philadelphia Magazine Philly 100 winner. These prestigious awards recognize the fastest growing privately held companies in the nation and the region.  With over 500 employees in 11 states and Puerto Rico, Appletree hosts the latest in call center technology and has a proven record of excellent customer service. Appletree is an innovative company with strong leadership and an entrepreneurial, creative, fast-paced culture. 

Appletree Answering Service is an Equal Opportunity Employer