Hi, Anyone who can help me, we are in need of salesforce .com system administrator support. please see details below:

Job Description:

As the Salesforce.com Administrator you will be responsible for the implementation and optimization of Salesforce.com and its utilization within the Océ Business Services (“OBS”) organization. Primary duties will include implementing programs and training to increase user adoption, effectiveness, accuracy, streamlining and optimizing lead and contact management, and executing automated marketing and related customer retention activities.

Responsibilities:

• Manage the Salesforce.com CRM application.
• Maintain the functional areas of data management, sales forecasting, contacts, leads, campaigns, opportunities, quotes, dashboards and reports.
• Maintain user roles, security, profiles, workflow rules, etc.
• Implement sales processes such as lead management programs, marketing nurturing programs, and customer retention programs.
• Responsibilities include design business process, rapid user interface configuration, user provisioning, data transfer and cleansing, report / dashboard design, user training, documentation and marketing campaign support.
• Train new and existing end users on the salesforce.com application
• Design and implement sales force automation including activity management processes
• Execution and maintenance of automated customer communications at various stages of the customer lifecycle
• Implement programs to increase user adoption and effectiveness
• Maintain system metrics to track trends in usage and data integrity
• Identify usage problems and craft technical / communication plans to remedy
• Participate in cross-functional teams that address strategic business issues involving CRM, marketing, and sales operations

Skills and Experience:

• Excellent verbal and written communication skills
• Fluency in Microsoft Office applications
• Excellent interpersonal skills with a demonstrated ability to work in a team-oriented sales-driven, metric-intense environment
• Ability to translate customer requirements into specifications
• Ability to blend technical, operational, sales and marketing requirements into a well run CRM system
• Excellent time management skills, ability to multitask, and propensity to handle urgent interrupts with poise, professionalism and a sense of humor
• Business acumen including a good sense of how a CRM application can be utilized to improve business processes, marketing processes and the bottom line

Qualifications:

• Must have 2+ years experience implementing and configuring Salesforce.com
• Formal Salesforce.com training & experience
• Professional systems support and skills training
• Bachelors Degree

About us

Océ Business Services is a leading international provider of document process

Outsourcing services and technology to enterprises, law firms and the public sector. Océ solutions span the document lifecycle from creation through disposal, encompassing mail, print, copy and fleet management, imaging, records management, and eDiscovery for complex litigation and regulatory compliance matters. By managing and improving document processes, Océ helps organizations reduce costs, increase efficiency and mitigate risk. Our proprietary service delivery methodology applies Six Sigma® to achieve a higher level of performance.