Company:  Transition Patient Services

Opportunity: Automated Messaging

Vertical: Medical Services

Challenge

• TPS clients conducts different types of healthcare programs, for  same each contact was sent an email, IVR & SMS manually which was very time consuming and resulted in manual errors
• No record for Individual contact communication was maintained leading to non organized information flow
• In absence of proper information cycle, resource management  and further contact was a key issue

Solution

• Mansa Systems integrated Salesforce with “Five9”, “Twilio” & “Predictive Response”, to communicate through a cloud
• Automated scheduler managed entire communication, user now had to choose a program and communication type
•  Salesforce had a defined record for storing data of the programs & is linked to a campaign.
• Patient’s reply to any of the message was posted on a page created with the help of visual force, a platform to build user interface and was saved in his account

Benefits

• The whole process is automated, which involved tremendous manual effort, hence saving costs
• The entire contact information with communication was auto generated as a record, reducing communication gaps .
• There is no manual configuration required except putting in the message details and now TPS clients can manage all the patient communication with the help of Salesforce without any error

Mansa systems has serviced range of clients from various verticals on Salesforce Consulting & force.com development, medical industry being one of them. For more of our success stories log on to http://www.mansasys.com/customers#success

Best Regards,

Team Mansa

www.mansasys.com

Phone: +1415 293 8297
Email: info@mansasys.com