Description:

Salesforce Trainer

We seek a passionate and experienced Salesforce Trainer that is detail oriented and has excellent problem solving abilities to perform some updates to our database that serves 50+ users. The right candidate will drive key Salesforce updates, implementation and training projects.

Duties:

Job Duties

• Deliver training and communication to 50+ users 

• Assist in developing and maintaining documentation on processes, policies, application configuration, and help related materials.
• Help Administrator with the overall configuration, design and layout, and functionality of Salesforce CRM. Functions include but are not limited to: user management, configuration, customization, report and dashboard development, data management

• Customize Salesforce.com fields, page layouts, record types, searching, list views, queues, reports, and dashboards to drive key business decisions.
• Use best practices and functional expertise in Salesforce.com to drive change through business process redesign and training
• Manage operational requests and troubleshoot issues, working with diverse user groups.

Qualifications:

Required Skills/Qualifications: 

• Salesforce.com administration certification required

• Bachelors degree in Computer Science, Mathematics, Statistics, Finance, or related field
• 2+  years experience in administration and development of basic Salesforce setup including field updates for both the Standard and Custom objects, dashboards and some basic reporting.
• Ability to communicate complex analytical results, both written and verbally, in a clear and easy-to-understand way by e-mail, phone, and in person
• In-depth understanding of the capabilities and constraints of the Salesforce CRM application coupled with good understanding of the business processes (Sales, Marketing, Proposal Management, etc.) 
• Strong attention to detail & excellent problem-solving skills
• Highly innovative, flexible and self-directed.
• Experience working within a team environment and independently with close communication and interaction with our existing Salesforce Administrator.
• An ability to work well and productively, always projecting a positive outlook in a fast-paced environment

• Experience in thinking through problems creatively.
• Ability to handle multiple projects simultaneously