Job Description

The Salesforce.com Administrator is responsible for leading   the scoping, ongoing administration of and training on applications in American Credit Acceptance’s database of record, implemented on the Salesforce.com platform.  The database is currently used by American Credit Acceptance manage   all sales within the organization.  Position is located at the company headquarters in Spartanburg, SC.

Responsibilities

•   Administration
  • Manage  American Credit Acceptance’s database of record,   implemented on the Salesforce.com platform, for all organization users
  • Perform basic administration of  American Credit   Acceptance’s Salesforce.com instance
  • Regularly perform database de-duping and cleanup procedures
  • Manage ongoing support requests and administrative needs of   users
  • Develop reports, dashboards, and processes to continuously   monitor data quality and integrity
•   Training and Documentation
  • Develop training plans, materials, and documentation for   database users, keep materials up-to-date, coordinate new user and ongoing   training sessions worldwide
  • Develop and communicate a schedule for future database   releases/enhancements
  • Monitor user adoption rates and respond as needed (additional   training sessions, communication, modifications, or other resources) to   improve
  • Assist users with report design and management
•   Planning
  • Define, communicate, and manage a change management (release)   process to develop and implement new applications and updates to existing   applications
•   Process Discovery and Management
  • Work with various functions and end users to identify, document,   and communicate standard business processes as they related to the database
  • Work with development team to maintain, track and enhance American   Credit Acceptance’s sales activities
  • Work with management to identify new and creative opportunities   to leverage the database to support additional business processes or   functions
•   Platform Integration
  • Work with online team to integrate web and online initiatives   into the database
•   Vendor Management
  • Manage outsourced Salesforce.com implementation partners as   required
  • Manage ongoing relationship with Salesforce.com and   the Salesforce.com Foundation
•   Other responsibilities as defined

Basic   Qualifications

•   Excellent project management skills
•   Experience with SFDC administration and   implementation – 2yrs minimum
•   Proficient in data manipulation (Excel,   Access, FileMaker Pro)
•   Knowledge of donor databases and database   integration for websites useful
•   Bachelor’s Degree preferred
•   Ability to work in a fast paced,   entrepreneurial environment
•   Ability to work independently or in a group
•   Ability to prioritize and manage multiple   responsibilities
•   Flexibility and openness to change
•   Communicating clearly and concisely to   individuals from various backgrounds
•   Influencing others in both verbal and written   mediums
•   Entrepreneurial spirit
•   Hunger to learn and grow

Key Skills:

•   Ability to administer Salesforce.com
•   Data manipulation and cleaning
•   Understanding Integration scenarios and design
•   Strong documentation and training skills
•   Interface with staff developing strategy as   technical advisor

Physical   Demands and Work Environment

•   Must be able to sit at   a desk and work with a computer or on the phone as required for extended   periods of time.

American   Credit Acceptance LLC reserves the right to modify, change, or apply this job   description in any way the company desires.    This job description in no way implies that these are the only duties,   including essential duties, to be performed by the employee occupying this   position.  This job description is NOT an employment contract, implied or   otherwise.  The employment relationship   remains “at will”.  These job   requirements are subject to change to reasonably accommodate qualified   disabled individuals.